DICH VU KHACH HANG 5 SAO = FIVE STAR SERVICE: DIEU GI KHIEN KHACH HANG KHONG THE ROI BO BAN

Tac gia: Michael Heppell ; Dich gia: Nguyen Khanh Huyen

The book shares simple yet effective tips for building 5-star customer service, where every experience leaves customers satisfied and memorable. With a clear and easy-to-understand presentation, the author helps readers realize that excellence in service is the key to creating customer loyalty and trust.

Rather than focusing heavily on theory, the book emphasizes real-life situations and practical skills that can be applied immediately in study, work, and business. It is a valuable resource for students, service professionals, and anyone who wishes to improve customer care quality—so that customers come once and want to return many times.

The book is available at the DNC Library for readers to explore.

Opac: Dich Vu Khach Hang 5 Sao = Five Star Service: Dieu Gi Khien Khach Hang Khong The Roi Bo Ban