Kasavana, Michael L. <br/><br/>
Front office procedures 
/ Michael L. Kasavana, Richard M. Brooks 
.- 4th ed. 
.- East Lansing, Michigan : Educational Institute of the American Hotel & Motel Association  , 1995 
.- xviii, 489 p. : ill. ; 29cm 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>Tóm tắt: This book includes the world of hotels, the guest cycle, front office management 
<br/><br/><label>ISBN: 0866120858  40000 
<br/><br/><label>Từ khóa - Ngành đào tạo: Quản trị khách sạn 
<br/><br/><label>Ký hiệu xếp giá: 647.94  / K19